Why Is the Watermark Still Visible After a Photo Purchase?

Check the screen

Decide whether you are still inside the gallery or looking at a file saved to the device.

Check the filename

Match the image filename or number with the photograph listed in the order.

Check the order status

Confirm that checkout finished rather than remaining pending, cancelled, or incomplete.

Check the account or email

Use the delivery link associated with the completed order, not the original proofing link.

01

Open the order delivery

Start from the confirmed order or photographer-provided download instructions.

02

Download again

Save a fresh copy and note the folder where the browser places it.

03

Open it outside the gallery

Use the device photo viewer or file manager to inspect the saved file itself.

04

Compare image and quality

Verify the filename, dimensions, and watermark state before contacting support.

Order reference

Include the order number or purchase timestamp without sharing payment credentials.

Image reference

Provide the exact filename, image number, or gallery title.

Device and browser

Name the device, operating system, browser, and whether the file was opened in another app.

Exact path

Explain which link you used and where the downloaded file was found.