Identify the right project
Confirm the gallery, recipient group, and exposed file type before changing settings.
Download access incident response
How to Revoke Client Gallery Download Access
Revoke client gallery download access, verify the public result, and understand what cannot be recalled after a file was already saved.
- Disable the correct gallery permission
- Retest the client view after saving
- Do not promise to recall downloaded files
Quick answer
To revoke client gallery download access, open the affected gallery, disable the applicable download permission, save the setting, and retest the client view in a signed-out browser. Then tell the recipient what changed. Revocation stops future access through the gallery, but it cannot recall files that someone already downloaded, copied, or stored on another device.
Immediate response
Contain the affected access
Act on the exact gallery first, then preserve a clear record of what changed.
Disable downloads
Turn off the relevant download permission and save the project configuration.
Record the time
Note when the setting changed and which permission was affected for later client communication.
Avoid unrelated changes
Do not alter pricing, shop, visibility, or other galleries unless the incident requires them.
Verification
Prove the restriction from the client side
A saved setting is not the end of the response. Test the path the recipient actually uses.
01
Open a signed-out browser
Use a private session so owner privileges do not hide the client behavior.
02
Open the original link
Test the same gallery URL and access flow previously sent to the recipient.
03
Check desktop and mobile
Verify that the download control is unavailable in both common views.
04
Allow brief propagation
Recently issued or cached access may persist briefly; retest before declaring containment complete.
After containment
Communicate the limit honestly
Revocation changes future gallery access. It does not erase copies outside the system.
Notify the recipient
Explain that download access changed and provide the correct next step without exposing internal details.
Do not claim recall
A file already saved to a device or shared elsewhere cannot be remotely pulled back by GalleryDock.
Separate shop cases
Purchases, paid delivery, and contractual rights may require a different response than a settings mistake.
Prevent repetition
Add a signed-out download check to the final gallery delivery checklist.
Comparison
What different access actions can do
Choose the action that matches the actual exposure and avoid promises the control cannot fulfill.
| Approach | Best for | Tradeoff |
|---|---|---|
| Disable gallery downloads | Stopping future downloads from that gallery | Does not recall existing local copies |
| Change gallery access | Restricting who can open the project | Previously saved files remain outside the gallery |
| Remove a file | Preventing future gallery access to one asset | May disrupt the intended project and still cannot recall copies |
| Contact the recipient | Explaining a mistake and requested handling | Relies on cooperation and applicable agreements |
| Document the incident | Internal follow-up and prevention | Does not itself change access |
Proofs released too early
Disable downloads, verify the client view, and explain when corrected files will be available.
Wrong resolution enabled
Stop future downloads, correct the setting, and communicate the intended file quality.
Expired project access
Apply the planned restriction and confirm that the old client path no longer offers downloads.
Frequently asked questions
Questions about this workflow
Can I revoke download access in a client gallery?
Yes. Disable the applicable download permission, save it, and verify the signed-out client view.
Can GalleryDock delete files already downloaded by a client?
No. Files already saved, copied, or shared outside the gallery cannot be remotely recalled.
Why might a download still work briefly?
A recently issued or cached access path may remain usable for a short period. Retest after the change before closing the incident.
Should I delete the gallery?
Usually not as a first step. Change only the permission required unless a broader removal is justified and approved.
Should I tell the client?
If the change affects an active delivery or follows an accidental release, send a clear factual update and the correct next step.
Does this handle paid shop orders?
Not by itself. Paid delivery, purchase rights, refunds, and contractual questions may require a separate shop or support process.
Related resources
Prevent release mistakesAdd a real client-path download check before final delivery.Help with completed downloadsExplain ZIP extraction when the correct files were intentionally delivered.Configure client downloadsPlan access and file delivery as deliberate parts of the gallery.Verify the gallery linkCheck access and presentation before the project is shared.
Pricing
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Perfect for sharing your first galleries professionally.
- 3 galleries
- 1 GB storage
- Photos & videos
- Image upload: 50 MB
- Video upload: 750 MB
- Your own shop for digital sales
- Sell print products in your shop
- 15% shop fee per sale
- Your own profile in client galleries
- Password-protect client galleries
- Use your own logo as a watermark
- Let clients select images and mark favorites
- Control photo and video downloads
- Embed galleries on your own website
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19 EUR
EUR 228 billed yearly. plus VAT
Ideal for photographers who regularly deliver client galleries.
- Unlimited galleries
- 200 GB storage
- Photos & videos
- Image upload: 100 MB
- Video upload: 15 GB
- Your own shop for digital sales
- Sell print products in your shop
- Only 10% shop fee per sale
- Your own profile in client galleries
- Password-protect client galleries
- Use your own logo as a watermark
- Let clients select images and mark favorites
- Control photo and video downloads
- Embed galleries on your own website
- Hide GalleryDock branding
- Use your own logo in galleries
For regular client delivery
Pro
Monthly
29 EUR
EUR 348 billed yearly. plus VAT
For photographers managing many projects, videos and growing storage.
- Unlimited galleries
- 1 TB storage
- Photos & videos
- Image upload: 100 MB
- Video upload: 30 GB
- Your own shop for digital sales
- Sell print products in your shop
- Only 5% shop fee per sale
- Your own profile in client galleries
- Password-protect client galleries
- Use your own logo as a watermark
- Let clients select images and mark favorites
- Control photo and video downloads
- Embed galleries on your own website
- Hide GalleryDock branding
- Use your own logo in galleries
For regular client delivery
Control future access clearly
Update the affected GalleryDock gallery, verify the external result, and communicate exactly what the change can and cannot do.
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